Sutherland

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.

Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in United States, Canada, Mexico, Colombia, Jamaica, United Kingdom, Bulgaria, Egypt, India, the Philippines, the United Arab Emirates, China and Malaysia.

Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.

The focus of the mission is not just cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization as well as maximizing customer satisfaction, and enhancing overall competitive advantage of the client organization.

The measureable results of the mission are delivered by the flawless execution of a seamless suite of services – referred to as Integrated BPO – that operate across the entire lifecycle of the Clients’ customers and cover both the revenue and cost sides of the client’s business operations including corporate functions such as F&A and HR

Our Vision

To be the premier and preferred provider of Technology Enabled and Business Process Outsourcing services in our chosen markets.

Our Mission

To help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.

Our Values

Our values help us drive our objectives and provide us with guidelines by which we achieve meaningful results. Our corporate values are guideposts to mark the path and guidelines within which we behave in our dealings with each other, our clients and the communities in which we operate. Only by maintaining this shared focus do we, as individuals, become a successful team, and Sutherland achieves its full potential.

• Integrity
  We insist on open, honest and fair relationships with each other, our customers and business partners. We believe this is the only way to do business.
• Leadership
  We will continuously strive to ‘do the right thing’ in support of our clients, fellow employees and all of our stakeholders. We will lead by example and set our standards high for others to follow.
• People
  We respect our employees and value their contributions. We are dedicated to creating a work environment that is professionally challenging and personally rewarding. We believe in teamwork, and as a team, delivering exceptional results to our clients and their customers. We are committed to the professional development of each person as they progress through their career at Sutherland.
• Clients
  We value our clients as business partners. We are dedicated to providing the highest quality of service to them and will treat their goals and objectives as our own. We will increase their competitive advantage by consistently exceeding expectations.
• Entrepreneurial Spirit
  We foster innovation and will take personal risks to improve our service offerings. We will continuously strive to be the best in order to earn and securely maintain our leadership position as the premier provider of outsourced business process services.ational Minority Supplier Diversity CouncilSutherland is hereby recognized as a regional minority business enterprise in good standing with the Upstate New York Regional Minority Purchasing Council, Inc., and is entitled to all privileges of certification.
• No: 383, Velachery Road, Vijaya Nagar, Velachery Chennai, Tamil Nadu 600042 India
• 044 4200 7884